An AI-triaged support helpdesk for OpexCG clients. RAG over your Epicor manuals delivers cited answers in seconds; the rest become structured, SLA-tracked tickets.
RAG search over your PDF manuals and blueprints returns an answer with page-level citations — clients resolve the common 70% without a consultant.
Every request is classified standard vs. customization, prioritized, and routed. Ambiguous ones surface to a lead immediately.
Per-priority SLA clocks and Clockify time mapping keep commitments visible and billable hours accurate.
Each customer gets an isolated workspace, their own knowledge base, custom fields, and white-label branding.
Structured tickets with custom fields, file/image attachments, and a clean threaded timeline — including AI events.
Edge-deployed on Workers with D1, R2, and Vectorize — fast everywhere, tenant-isolated by design.